Where can I review the terms & conditions?

Please click Terms and Conditions to review.

Where can I review the privacy policy?

Click Privacy Policy to review. 

Who can I talk to if I have any privacy concerns?

Please see our Privacy Policy or email privacy@apollointelligence.net

How is OpinionSite related to InCrowd?

OpinionSite’s sister brand is InCrowd. OpinionSite and InCrowd are brands within the Apollo Intelligence family of companies.

How do I become a member? 

Many healthcare professionals in the US, Canada, and Europe are able to join the OpinionSite Research Network. Please use our registration page to sign up.

Why should I become a member? 

Our research compensates you to share your expertise and experience through surveys, moderated discussions, and sponsored panels. Your insights are then used to improve medical products and improve patient care.

Which medical professionals are eligible? 

In the United States we provide a platform to a large number of healthcare professions and dozens of specialty areas to participate in research. Outside the US, we accept physicians and are actively working to expand to other professions.  

I didn’t pass validation, what do I do? 

All registrants are put through a multi-level validation program that makes sure we have all the necessary information to confirm your registration. Sometimes you might leave something out or we don’t have enough long-term information to confirm you. Simply reach out to us via the support function when prompted on the screen after registration. Almost all incomplete registrations are resolved within minutes of you communicating with a team member.

Why is my account disabled?

There could be missing information, or we could have received inconsistent survey responses. Please check with a member of the team for more information.

How will my personal information be used? 

Your privacy is important to us. We will only use your personal information to validate that you are a licensed healthcare professional and to provide you with compensation. Otherwise, you will be known only by your unique user ID. At no time will your name, your employer’s name, your contact information, or any other personally identifiable information be released or associated with the responses you provide.  At any time, you may request your personal details be deleted or you can request to have your personal data downloaded. In order to make that request please submit your request: privacy@apollointelligence.net 

Where can I reach someone if I have a question? 

You can use the button in the bottom right of your profile or survey screen to start a ticket with details of your request and a support team member will follow up or you can email helpdesk@opinionsite.com. You can also request support via a phone call by calling our toll-free number 1-800-470-8213.

How do I participate in a survey?

Once you click on your registration confirmation email, we will verify your healthcare credentials and activate your membership. Once activated, you will receive invitations via messages@opinionsiteanswers.com for surveys that we think you will qualify for and enjoy. You can also find surveys under the “Available surveys” tab inside the OpinionSite portal. The more comprehensive your profile, the more invitations you are likely to receive.

Why are surveys conducted? 

Life sciences market research allows companies to engage with HCP stakeholders in a dialogue about their products and services, and healthcare professionals stay abreast of and comment on the latest developments.

How will I receive notifications from opinionsite?  

You can update your profile at any time to specify if you’d like to receive notifications. If you would like to opt into or out of email, sign into your account and select/unselect Notify by Email under the Preferences & Settings tab. 

You will receive an email alerting you that a new Survey or Interview opportunity is available. You may also log in to your account and review the ‘Waiting Surveys’ section on your home page.

What kind of emails should I expect to receive?

We will send you invitations to take surveys and/or guest writing opportunities, invites to internal research or administrative emails regarding your account. Our survey invitation emails will all come from messages@opinionsiteanswers.com, administrative notifications will come from messages@opinionsiteanswers.com our engagement emails will come from community@opinionsite.com Please add the accounts to your safe senders list.

How does the sunshine act impact my participation? 

  • Online Surveys: Because payments to physicians for participating in pharmaceutical and medical device marketing research are typically made by research companies, in this case by OpinionSite, rather than manufacturer-sponsors, and to health care professionals whose identities are unknown to the manufacturer-sponsors, those payments are, in most cases, excluded from reporting under the Sunshine Act law: SEC. 1128G (e)(10)(A). In the rare circumstance in which your payment needs to be reported to the manufacturer sponsors and subsequently to the Centers for Medicare and Medicaid Services, OpinionSite will do so in accordance with our terms and conditions.
  • Interviews: There is a slim chance that during an interview a member might accidentally give their name or may be recognizable by voice. Because of this remote chance, we err on the side of caution, and you will be prompted to agree to the Sunshine Act before the interview.

What is my responsibility as a member?

As a member of our research network, we ask that you provide honest and complete information as part of your profile and include clear, and timely responses to the surveys and interviews that you participate in. You can participate in as many or as few surveys as you would like. If you would like to participate, please respond to surveys as soon as you receive an invitation and give thoughtful, clear responses to questions. 

How can I update my information?

To update personal or professional information, or to check on surveys and rewards, please login to https://opinionsiteanswers.com (new site) to access your member account and select the ‘Profile’ tab. Some items will need to be updated by team member, if you need assistance, email helpdesk@opinionsite.com.. Our old site is also still accessible until Sept 27, 2023 at: https://healthcare.opinionsite.com/ if you need to check on rewards that have not yet been migrated to your new account

I forgot my username/password. What should I do?

If you forget your username, it is the email address you receive survey invites to. If you cannot remember which email you used or you cannot remember your password, contact our support team at helpdesk@opinionsite.com.

How do I unsubscribe? 

Members can unsubscribe at any time. Every survey invitation will include an immediate unsubscribe link which will stop emails coming to your email address. In addition, you can discontinue your membership at any time by visiting your member portal and selecting Preferences and Settings > Manage My Account > Select Disable My Account.

How long will it take me to answer each survey? 

The methodology and length of each individual survey will vary. Your invitation will clearly state the type of study, how long we think it will take you to complete, and the compensation amount offered for your time.

How often will I get surveys? 

Survey invitations are dependent upon survey availability and your professional background and specialty. To ensure you are invited to surveys relevant to you, check that your account details– specifically your provider id (NPI, GMC, RPPS, etc., if applicable), state license number, specialty, practice setting, and years of experience–are complete and correct.

How will I be compensated when I answer a survey? 

You will earn rewards every time you answer a Survey. Once you’ve hit your minimum redemption threshold, an email will be sent notifying you. You can also log in and review your Payments tab for balances and more at any time. You may make the selection to receive an e-gift card via Tango or PayPal any time you redeem your rewards. If you select PayPal, make sure your payment email is reflective of your PayPal email address. 

When will I receive payment for my interview?

Payment for completed interviews will be added to your account once all interviews are completed and the project has concluded.

I haven’t received my rewards payment. What should I do?

Your rewards should immediately appear in your account at the conclusion of most surveys. For surveys which have required follow-up activities, your rewards will be available once you have completed all requirements (such surveys will be clearly labeled in their invitations).

If you feel you are missing compensation in your account, please submit a request here with the title “Missing Reward”. When submitting your request, please include the following information for the quickest response: Survey ID, Topic, Survey/Interview Date. If you received any error message while participating, please include that as well.

How can I find out how much I’ve earned in rewards?

To see how much you have earned log in to your account and click on the ‘Payments’ tab in your account.

How do I cash out my rewards?

You can cash out via PayPal or Tango. You need to be a member of our network for at least 48 hours and you can only redeem once per day. Below is an explanation of both payment options:

  • Tango: Tango is a website that allows you to choose from several e-gift card options, including Amazon, iTunes and many more. You do not need to create a Tango account. Your e-gift card code will be sent to the payment email listed under the Payments tab on your account. Rewards will come from noreply@tangocard.com.
  • PayPal: You must have a PayPal account and have the email associated with your PayPal account be the same one you list as your payment email address in your profile. When using PayPal, you can cash out any amount within your unredeemed balance. Adding a mailing address to your PayPal account makes certain there will be no delay in receiving your rewards. You should see the payment within 24 hours.

Tango and PayPal payments will be sent immediately. You can check your email account for an email from Tango or log into your PayPal account and see the transferred funds. We absorb all PayPal fees.

I didn’t receive my tango e-gift card.

Check your Spam or Junk folder. Occasionally mail servers misclassify the email with the e-gift card link as spam. If you do not see a message from Tango, noreply@tangocard.com, in your spam folder, please reach out to support and we will resend it or forward it to a new email address.

Can you send rewards via check/cheque?

No, we do not offer checks as a method of redemption. Please choose the payment method that works best for you. Tango offers e-gift card selections. PayPal will send redeemed rewards directly to your PayPal account.

Do I need to pay taxes on my rewards? (US Members)

If you redeem $600 or more of your earned rewards in a calendar year, we will send you a W9 tax form to the same email used for your log in. We are required to collect these forms by the federal government, and we may need to prevent future redemptions if we do not receive a requested form. You do not need to reach out to us to know if you are obligated to submit a form, we’ll reach out to you if you’ve met that $600 threshold. You can, however, always track earned and redeemed rewards under the ‘Payments’ tab of your account.

Is there a referral program?

Yes, we have a Refer a Colleague program for our members. You may become eligible for the program once you’ve been a member for at least three months and have completed multiple surveys. Once eligible you’ll have access to a new tab in the portal with information about the program and a unique referral link. 

I am missing some of my referral bonus. 

Referred colleagues must participate in two surveys before the referral bonus is added to your account. Two business days after the referred member has completed their second survey, the bonus will go into each of your accounts. If you are missing referral funds, it is likely that your colleague has not yet taken a second survey with us, or the two days haven’t passed. Remind them to complete their profile fully!

Do you have partnership or sponsorship opportunities?

Yes, we have both. If you are interested in a partnership or sponsorship, please reach out to community@opinionsite.com with information regarding your group or website and the type of opportunity you’re interested in. We work with many healthcare professional groups and influencers and have partnered with both for profit and nonprofit organizations.

What other ways can I get involved?  

We send newsletters every six weeks with information on our latest research, as well as interesting industry topics.

  • Follow us on social media to participate in our giveaways and other programs
  • Connect with us on OpinionSite socials here: Facebook, Twitter, Instagram, Linkedin.
  • We also have a Referral Program that includes paid incentives for referring your healthcare colleagues.
  • We are always looking for guest bloggers!
  • Additionally, if you have something to promote, we’re also happy to discuss how we can incorporate that into our messaging. Reach out to community@opinionsite.com to learn more.